Refund policy

Return & Refund Policy

At MONVELLA.STORE, customer satisfaction is our priority. If you receive a damaged or incorrect item, you may request a return or replacement within 3 days of delivery.

To be eligible:
• Item must be unused and in original packaging
• Proof of purchase/order number is required
• Return request must be submitted within 3 days

Non-returnable items:
• Used products
• Damaged items caused by misuse
• Clearance or final sale items

Refund Process:
Once your return is approved and inspected, your refund will be processed within 5–7 business days.

Cash on Delivery Orders:
Refunds for COD orders may be issued through bank transfer or store credit.

For return requests or support:
Contact us at support@monvella.store